SimpleVeil.com features originally designed simple, but elegant, bridal veils that are made to order for your wedding gown!
(Formerly known as VeilShop.com)
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Home>Terms and Conditions

Policies, Terms and Conditions:
 
Returns

We have been making beautiful veils and hair accessories for over 15 years, and in this industry a lengthy presence isn't possible without GREAT customer service.  A big part of keeping our customers happy is ensuring that everyone is aware of our policies up front.
Bottom Line:  We want you to be happy with your purchase!
 Contact us before placing your order:
  • If you have questions about construction
  • If you want to customize your purchase
  • If you aren't sure about color and need a swatch sample
  • If you must have your items by a specific date, to make certain we can meet your timeframe needs
  • If you have questions about size/length.  All items have detailed dimensional information--please measure yourself to be sure the product will suit your size needs.

RETURN POLICY
 1)   Due to the amount of work and quality of materials that go into creating our veils, it isn't possible for us to have a "try on and return" policy. If you receive your veil, and it absolutely will not work for you, you must request an RMA (Return Merchandise Authorization) within the first 7 days of delivery.

To Request an RMA:
  • Log in to your account
  • Click the "details" link next to the order number
  • Follow the instructions for generating an RMA request
  • You will be emailed with an RMA and return instructions
2)   Every bridal veil that we sell is made to order, and all hair accessories are from our original designs that are fabricated or cast in-house.  Not using outside vendors allows us to maintain a very high level of quality control.  Unlike most resellers we will allow returns, however, in order to cover a portion of the materials that cannot be reclaimed, as well as the labor costs, a restocking fee will be applied per the following schedule:
 Item Returned or Exchanged Restocking Fee
 Hairpins and Hair Accessories 15%
 Plain Bridal Veils with Cut or Pencil Edges30%
Designer Veils (those with crystals, rhinestones, or pearl accents)50%

3)   We do our best to carefully check every item that ships, but please examine your veil when it arrives--if there are any problems notify us right away.
  • Bridal veils are very delicate by nature and can be easily damaged by improper handling, wearing, or storage
  • Any defective item noted within the first 7 days of delivery will be replaced with an identical item as quickly as possible, at our expense.  Sorry, there can be no substitutions.
  • After 7 days it will be assumed that any damage noted is a result of wear and tear rather than manufacturing
 4)   If for some reason there is a mistake in your order please let us know--we will correct it immediately!
  • Request an RMA and indicate the problem
  • Please do not return it until you have received instructions

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Shipping Policy
Shipping Time -- All of our veils are made to order and we ask for 1-3 business days for production.  If you have an urgent need, contact us PRIOR to placing your order to see if we can accomodate you--we will try our best to do so.  Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by SimpleVeil.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.  Your information is never given to a third party . . . EVER!

Our secure servers protect your information using advanced encryption techniques and firewall technology.

If you wish to be notified of current promotions, specials and new additions to SimpleVeil.com, a newsletter subscription is available.  You will NOT be automatically subscribed to it and you may unsubscribe by following the instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Taxes
SimpleVeil.com shall automatically charge 6.25% sales tax for orders to be delivered to addresses within the state of Ohio only.  For orders shipped to other states,  and other countries, you are solely responsible for all sales taxes or other fees associated with delivery.
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Credit Cards
Your credit card will be billed upon placement of your order.  We accept the following credit cards: Visa, MasterCard, Discover and American Express, all via PayPal. There is no surcharge for using your credit card to make purchases.

IMPORTANT:  Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause your bank to do an "authorization".  That means they set the funds aside for a day or two before they are available to you in your account--the funds are not transferred to our account.  SimpleVeil.com cannot remove an authorization--only YOUR bank can do that.  Please double check the accuracy of your billing information and if the transaction fails, do not keep trying--contact us.  Each attempt results in another authorization!  If you are certain the information is correct, contact your bank--it could be they have a security hold on your card to prevent unauthorized use.
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Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Typographical Errors
In the rare event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, SimpleVeil.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. SimpleVeil.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SimpleVeil.com shall immediately issue a full refund to your credit card account and send you notification.
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Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this SimpleVeil.com and Rebecca Walker Designs.  Copyright © 2013, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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